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Gestão de Serviços
Curso de quatro dias para gestores de Help Desk, Service Desk e Suporte Técnico
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Curso de dois dias para analistas de Help Desk e Service Desk com foco em processos e comportamento
Curso Formação de Analista
Como organizar
Curso de um ou dois dias p/gestores conhecerem o básico para organizar o centro de suporte técnico
Curso Como Organizar Centro Suporte
Tudo que um gestor deveria...
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Curso Tudo que um gestor deveria saber
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Consultoria Quick Start
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