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Gestão de Serviços
Curso de quatro dias para gestores de Help Desk, Service Desk e Suporte Técnico
Curso Gestão de Serviços
Formação de Analista
Curso de dois dias para analistas de Help Desk e Service Desk com foco em processos e comportamento
Curso Formação de Analista
Como organizar
Curso de um ou dois dias p/gestores conhecerem o básico para organizar o centro de suporte técnico
Curso Como Organizar Centro Suporte
Tudo que um gestor deveria...
Curso de um dia que apresenta armadilhas na implementação de processos e aspectos motivacionais
Curso Tudo que um gestor deveria saber
Métricas de Suporte
Curso EAD com mais de 20 vídeoaulas com aspectos a medir para alcançar o sucesso do suporte
Curso EAD Métricas
Palestras in-company
Evento de uma ou duas horas, especiais para mobilizar sua equipe e mostrar valor.
Palestras in-company
Consultoria Diagnosis
Auxílio profissional para identificar problemas no departamento e recomendar ações de melhorias
Consultoria Diagnosis
Consultoria Quick Start
Auxílio profissional para identificar o valor e acelerar a implantação do Help Desk e Service Desk
Consultoria Quick Start
Consultoria Booster
Consultoria para impulsionar um processo ou aspecto que precise de melhoria
Consultoria Booster

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